Human + AI Customer Service

Combine the best of human and machine intelligence, deliver on increasing customer expectations with deep-learning algorithms trained on historical customer service transcripts.

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Pre-fill Case Data & Suggest Answers

We believe agents should spend time offering a personalized customer experience and not doing menial, repetitive tasks. That’s why we let our AI fill case data & suggest answers saving time, clicks and keystrokes every time you receive an inquiry.

Seamless integration with your CRM

The Power of Human+AI

Our approach allows the machine to do what it does best, and empowering human agents with more time and resources to create genuine experiences for people, across multiple channels.

Human+AI Benefits

How it works

AI Trained on Your Historical Logs

We connect with you CRM data to extract data & train a neural network on your very own historical customer service conversations. The AI learns how your best agents deliver fast, accurate customer replies and correctly tag or route cases.
More about Benefits
1

Predictive Case Intelligence

When a query comes in via text-based channels, our AI use mathematical operations to extract meaning, context, and the nuances. That way the AI routes the case to the right person, along with predicted case details. All the agent has to do is check the CRM and respond.
See More Features
2

Human+AI Question Answering

When an agent receives a message on Chat, Email or Social Media our AI platform analyzes it and suggests the best answer based on a confidence threshold.
All the agent needs to do is accept or personalize the prompt and send it to the customer.
Read more about Automation
3

Use Cases for Human + AI

Case Categorization & Routing

An agent receives a message via text-based channels and has to identify numerous case details and categories manually. The AI predicts all or part of the fields and all the agent has to do is check the AI’s suggestions.

Fast Answer Surfacing

When an agent receives a message on Chat, email or Social Media our AI platform analyzes it and suggests the best answer based on a confidence threshold. All the agent needs to do is accept the prompt and send it to the customer.

Seamless Self-Service

The AI analyzes the content of an incoming message and, if the suggested response is above a set confidence threshold, then the AI sends the reply automatically back to the customer. That way they receive instant best customer service & the case is deflected.

Automation Threshold

Chatbots vs Human + AI vs AI

Compare the power of DigitalGenius Human + AI™ to Chatbots.

Chat Bots

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Human + AI Interfaces

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Artifical Intelligence

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Integration Overview

+ Add your platform

Analyze Your Historical Data

DigitalGenius analyzes every customer service interaction in your historical log. Machine learning gathers deep understanding of reptitive and complex tasks, and everything in between.

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Choose Platform

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

Supercharge your customer service

with Human+AI

Frequently Asked Questions

To get started, we have prepared a list of questions you to help you learn more about our technology and our business.

Where does DigitalGenius integrate with the Contact Center?

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What processes does DigitalGenius automate?

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How safe is the customer data?

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