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Add a layer of Artificial Intelligence to your Contact Center & empower customer service excellence.

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Human+AITM
Customer Service

DigitalGenius brings practical applications of artificial intelligence & deep learning for customer service. It analyzes incoming inquiries, predicts tags, routes and provides the agents with accurate suggested responses.

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Seamless integration with your CRM
Word Vectors

Deep Learning

We generate a neural network using deep learning algorithms to covert words into sets of numbers called word vectors. We use mathematical operations to extract meaning, context, and the nuances & it works in any language you need.

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How it works

AI Trained on Your Historical Logs

We connect with you CRM data to extract data & train a neural network on your very own historical customer service conversations. The AI learns how your best agents deliver fast, accurate customer replies and correctly tag or route cases.
More about Benefits
1

Predictive Case Intelligence

When a query comes in via text-based channels, our AI use mathematical operations to extract meaning, context, and the nuances. That way the AI routes the case to the right person, along with predicted case details. All the agent has to do is check the CRM and respond.
See More Features
2

Human+AI Question Answering

When an agent receives a message on Chat, Email or Social Media our AI platform analyzes it and suggests the best answer based on a confidence threshold.
All the agent needs to do is accept or personalize the prompt and send it to the customer.
Read more about Automation
3

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

"Next time you engage with your favorite brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a platform like DigitalGenius is at play.”

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

KLM Partners with DigitalGenius for great results.

With the use of artificial intelligence, KLM is able to deal with a bigger number of questions, while maintaining her personal approach and speed. See how DigitalGenius helped out.

View Case Study

Supercharge your customer service

with Human+AI™

Frequently Asked Questions

To get started, we have prepared a list of questions you to help you learn more about our technology and our business.

Where does DigitalGenius integrate with the Contact Center?

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What processes does DigitalGenius automate?

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How safe is the customer data?

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